SmashPoint Equipment Retail - Refund & Return Policy

212HK Limited

Effective Date: December 1, 2025

1. Introduction and Acceptance of Terms

1.1 Acceptance

Welcome to SmashPoint, the retail and e-commerce platform operated by 212HK Limited ("we," "us," "our," or "SmashPoint"). These Terms and Conditions ("Terms" or "T&Cs") govern your use of our website, mobile applications, social media platforms, physical retail location, and all services offered by SmashPoint.

By accessing our website, making a purchase, or using our services, you automatically agree to be bound by these Terms and Conditions. If you do not agree to these Terms, you must discontinue use of our services immediately.

1.2 Scope

These Terms apply to:

• All purchases made through our website, mobile app, or online platforms
• In-person purchases at the SmashPoint retail counter at 212HK facility
• Services provided via WhatsApp Business, Instagram, or other social media channels
• Orders placed via phone, email, or any other communication method
• Digital products, downloads, and instructional content
• Tournament merchandise and promotional items
• Sponsorship agreements and corporate gifting arrangements

1.3 Right to Modify

SmashPoint reserves the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after modifications constitutes your acceptance of the revised Terms. We encourage you to review these Terms periodically.

2. Product Information and Availability

2.1 Product Descriptions

SmashPoint strives to provide accurate product descriptions, images, and pricing information. However, we do not warrant that:

·       Product descriptions, images, or specifications are completely accurate or error-free

·       Photos accurately represent colors or sizes due to variations in lighting and display settings

·       All product information is always up-to-date or reflects the latest manufacturer specifications

We reserve the right to correct any errors in product descriptions, pricing, or availability without liability.

2.2 Product Availability

All products are offered subject to availability. While we make efforts to maintain stock, we cannot guarantee that items will remain available at the time of your order. In the event that a product is unavailable:

·       We will notify you as soon as possible

·       We may offer you an alternative product of similar value

·       You may choose to cancel your order for a full refund

·       We will not charge you until availability is confirmed

2.3 Intellectual Property

All product images, descriptions, logos, trademarks, and content on our website and platforms are the property of SmashPoint, 212HK Limited, or our suppliers, and are protected by copyright and intellectual property laws. You may not reproduce, distribute, or use any content without our prior written consent.

3. Ordering and Payment

3.1 Order Placement

When you place an order through SmashPoint:

1.     You are making an offer to purchase the products at the advertised price

2.     We will send you a confirmation email or message acknowledging receipt of your order

3.     Receipt of confirmation does NOT constitute acceptance of your order

4.     Your order is only accepted when we send you an order confirmation indicating the goods are ready for shipment or pick-up

We reserve the right to refuse or cancel any order at our sole discretion

3.2 Order Confirmation

Once your order is confirmed, we will provide:

·       Order number and itemized product list

·       Total price including all applicable taxes and fees

·       Estimated delivery or pick-up date

·       Tracking information (if applicable)

3.3 Pricing and Taxes

·       All prices are displayed in Hong Kong Dollars (HKD) or USD as indicated

·       Prices are subject to change without notice, but changes will not affect orders already confirmed

·       All applicable Goods and Services Tax (if required), delivery fees, and other charges will be clearly stated before checkout

·       Promotional discounts and coupons are valid only as stated and non-transferable

·       Bulk discounts may apply for large orders; contact us for a custom quote

3.4 Payment Methods

SmashPoint accepts the following payment methods:

·       Credit and debit cards (Visa, Mastercard, American Express, UnionPay)

·       PayPal and digital wallets (Apple Pay, Google Pay, WeChat Pay, Alipay)

·       Bank transfer (for orders above HKD 5,000)

·       Cash payment (in-person at SmashPoint retail location only)

·       WhatsApp Business payment links and money transfer

·       Buy-now-pay-later services (where available)

3.5 Payment Processing

·       Payment is required at the time of order confirmation for online purchases

·       We use PCI DSS-compliant payment processors to ensure your financial information is secure

·       We do not store full credit card numbers on our servers

·       By providing payment information, you authorize us to charge your account for the purchase price

·       If payment fails, we will attempt to contact you to resolve the issue

·       Declined payments may result in order cancellation without further notice

3.6 Billing Information

You agree that:

·       All billing information you provide is accurate and truthful

·       You are the authorized cardholder or account owner for the payment method used

·       You will notify us immediately if there are any unauthorized transactions

·       You are responsible for any charges related to your account

3.7 Currency and Conversion

If you purchase in a different currency than your card's native currency:

·       Currency conversion will be performed by your payment processor

·       SmashPoint is not responsible for exchange rate fluctuations or conversion fees charged by your bank

·       The final amount charged may differ from the displayed price due to currency conversion

4. Shipping and Delivery

4.1 Shipping Methods

SmashPoint offers multiple shipping options:

·       Standard Delivery: 3-5 business days (HKD 50-100)

·       Express Delivery: 1-2 business days (HKD 150-250)

·       Overnight Delivery: Next business day (HKD 200-350)

·       In-Store Pick-up: Free (at 212HK facility)

·       Local Courier: DHL, FedEx, SF Express, or other carriers (customer selected)

Delivery options vary based on product type and delivery location.

4.2 Delivery Address

·       You must provide a complete, accurate delivery address

·       We are not responsible for delivery failures due to incomplete or incorrect address information

·       For overseas deliveries, you are responsible for any customs duties or import taxes

·       We recommend providing a delivery address where someone can receive the package

4.3 Shipping Costs

·       Shipping costs are calculated at checkout based on order weight, destination, and selected delivery method

·       Shipping costs are non-refundable unless the product is damaged or defective

·       Free shipping may apply to orders over a certain value (see promotional details)

·       International shipping is available but may have additional fees

4.4 Delivery Timeline

·       Estimated delivery dates are provided at checkout but are not guaranteed

·       Delivery timelines do not include weekends or public holidays in Hong Kong

·       Delays may occur due to circumstances beyond our control (weather, courier issues, customs delays, etc.)

·       SmashPoint is not liable for delays or failures to deliver by estimated dates

·       We will make reasonable efforts to deliver orders on schedule

4.5 Risk of Loss and Title

·       Risk of loss transfers to you upon delivery to the delivery address or when you take possession at our facility

·       Title (ownership) of products transfers to you once full payment has been received and processed

·       You are responsible for the products once they are in your possession

4.6 Damaged or Lost Shipments

If your shipment arrives damaged or is lost in transit:

·       Report the issue within 7 days of delivery

·       Provide photos or video evidence of damage

·       We will file a claim with the shipping carrier on your behalf

·       We will replace the product or issue a full refund (including original shipping costs)

·       Shipping costs for the replacement are covered by SmashPoint

5. Refunds and Returns

5.1 Refund Policy Reference

SmashPoint's detailed Refund & Return Policy governs all returns, refunds, and product replacements. Key highlights include:

·       14-Day Money-Back Guarantee: Full refund for unused, unopened products within 14 days of purchase

·       Manufacturing Defect Guarantee: 18-month replacement or refund guarantee for defective products

·       Damaged Shipments: Full refund or replacement for products damaged in transit

·       Final Sale Items: Clearance and discounted merchandise may be non-refundable

For complete details, please refer to the SmashPoint Refund & Return Policy, which is incorporated by reference into these Terms.

5.2 Return Shipping

·       For defective products, SmashPoint covers return shipping costs

·       For non-defective returns within the 14-day period (unused condition), customers typically cover return shipping unless SmashPoint caused the issue

·       Customers must use tracked courier services and include return authorization numbers

5.3 Refund Timeline

·       Once we receive and inspect your return, refunds are processed within 5-7 business days

·       Refunds are issued to your original payment method

·       Processing times may vary depending on your bank or payment provider

6. User Responsibilities and Prohibited Activities

6.1 Your Responsibilities

By using SmashPoint services, you agree to:

·       Provide accurate, complete, and truthful information

·       Maintain the confidentiality of your account login credentials

·       Be responsible for all activities that occur under your account

·       Notify us immediately of any unauthorized account access or security breaches

·       Comply with all applicable Hong Kong laws and regulations

Respect the intellectual property rights of SmashPoint and third parties

6.2 Prohibited Activities

You agree NOT to:

·       Make false or misleading claims about products or services

·       Engage in fraudulent transactions or payment fraud

·       Resell products without authorization or in violation of licensing agreements

·       Use automated systems or bots to access our website or place orders (except for search engine indexing)

·       Reverse-engineer, decompile, or attempt to gain unauthorized access to our systems

·       Collect or scrape personal data from our website without authorization

·       Harass, abuse, or threaten our staff, other customers, or partners

·       Publish false reviews, testimonials, or product feedback

·       Use our platform for illegal activities or to promote illegal products

·       Share copyrighted content or intellectual property without authorization

·       Attempt to interfere with website functionality or security

6.3 Consequences of Violations

If you violate these Terms:

·       Your account may be suspended or terminated

·       Your access to SmashPoint services may be revoked

·       Your orders may be cancelled without refund

·       We may report violations to law enforcement if necessary

·       You may be liable for damages caused by your misconduct

7. Intellectual Property and Content

7.1 Ownership

All content on SmashPoint platforms, including:

·       Website design, layout, and code

·       Product descriptions, photos, and videos

·       Marketing materials, logos, and branding

·       Customer reviews (once submitted)

·       Instructional content and guides

·       Tournament information and schedules

...remain the exclusive property of SmashPoint or our licensed suppliers, protected by copyright, trademark, and other intellectual property laws.

7.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to:

·       View and download product information for personal use

·       Share product links on social media for legitimate purposes

·       Create personal reviews and testimonials (subject to restrictions below)

You may NOT:

·       Republish or redistribute our content without permission

·       Use our content for commercial purposes without authorization

·       Remove or alter any copyright notices or proprietary markings

·       Use our branding or trademarks without written consent

7.3 User-Generated Content

If you submit reviews, testimonials, photos, or other content to SmashPoint:

·       You retain ownership of your content

·       You grant SmashPoint a perpetual, irrevocable, worldwide, royalty-free license to use, display, and modify your content for marketing and promotional purposes

·       You warrant that your content is original, accurate, and does not infringe on any third-party rights

·       You agree that false, defamatory, or misleading content may result in account suspension

8. Limitation of Liability and Warranties

8.1 Disclaimer of Warranties

EXCEPT AS EXPRESSLY PROVIDED IN THESE TERMS AND OUR REFUND POLICY, SMASHPOINT MAKES NO WARRANTIES, EXPRESS OR IMPLIED, REGARDING PRODUCTS OR SERVICES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

SmashPoint does not warrant that:

·       Products will meet your specific needs or expectations

·       Products will be available indefinitely

·       Website functionality will be uninterrupted or error-free

·       All defects will be corrected

·       Use of products will not cause injury or damage

8.2 Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, SMASHPOINT SHALL NOT BE LIABLE FOR:

·       Indirect, incidental, special, or consequential damages

·       Loss of profits, revenue, data, or business opportunities

·       Loss of use or enjoyment of products

·       Personal injury or property damage

·       Damage from product defects, design flaws, or manufacturing errors

·       Damage from normal wear and tear, misuse, or customer negligence

·       Damage from delayed or failed deliveries

·       Website errors, outages, or technical failures

·       Unauthorized access to or alteration of your personal information

·       Third-party actions or claims

MAXIMUM LIABILITY: In any case, SmashPoint's total liability shall not exceed the total amount paid by you for the products or services in question.

8.3 Exclusions

These limitations apply regardless of the legal theory (contract, tort, negligence, strict liability, etc.) and even if SmashPoint has been advised of the possibility of such damages.

9. Third-Party Links and Services

9.1 External Links

SmashPoint's website may contain links to third-party websites, platforms, and services:

·       We are not responsible for the content, accuracy, or practices of third-party sites

·       Third-party links do not imply endorsement or affiliation

·       We do not control third-party privacy policies, terms, or security practices

·       Use of third-party services is at your own risk

9.2 Payment Processors and Service Providers

SmashPoint uses third-party providers for payment processing, shipping, analytics, and customer service:

·       These providers have their own terms and privacy policies

·       SmashPoint is not responsible for their performance or misconduct

·       You may need to review their terms separately for full disclosure

9.3 Social Media Integration

If you connect your social media account to SmashPoint:

·       You authorize us to access your profile information as needed

·       You are responsible for your social media account security

·       We will not post on your account without authorization

·       Review social media platform terms for additional disclosures

10. Data Protection and Privacy

SmashPoint is committed to protecting your personal data in compliance with:

·       Personal Data (Privacy) Ordinance (PDPO) – Hong Kong's primary data protection law

·       General Data Protection Regulation (GDPR) – if you are an EU resident

·       All applicable Hong Kong consumer protection laws

10.1 Privacy Policy

Our separate Privacy Policy describes:

·       What personal data we collect

·       How we use and protect your data

·       Your rights regarding your personal information

·       Our data retention practices

·       Our cookie and tracking policies

·       Our data breach notification procedures

By using SmashPoint, you consent to the data collection and processing practices described in our Privacy Policy.

10.2 Personal Information Collection

When you make a purchase or create an account, we collect:

·       Name, email address, phone number, and residential address

·       Payment information (processed securely; we do not store full card numbers)

·       Order history and product preferences

·       Device information and usage data

·       Cookies and tracking information (with your consent)

10.3 Your Rights

Under PDPO and GDPR (where applicable), you have the right to:

·       Access: Request copies of your personal data

·       Correction: Request correction of inaccurate data

·       Deletion: Request deletion of your data (subject to legal retention requirements)

·       Opt-Out: Withdraw consent for marketing communications and tracking

·       Portability: Request your data in portable format (GDPR)

To exercise these rights, contact our Data Protection Officer at [privacy@212hk.com].

11. Dispute Resolution and Governing Law

11.1 Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region (HKSAR), without regard to its conflict of law principles.

11.2 Jurisdiction

Both you and SmashPoint agree that:

·       Courts of Hong Kong have exclusive jurisdiction over disputes

·       You consent to the personal jurisdiction of Hong Kong courts

·       You waive any objection to venue in Hong Kong courts

• Legal proceedings shall be conducted in English or Chinese (Cantonese/Mandarin) as available

11.3 Dispute Resolution Process

In the event of a dispute:

Step 1 – Direct Communication:

·       Contact our customer service team with details of the dispute

·       We will respond within 5-7 business days

·       Provide documentation supporting your claim

Step 2 – Management Escalation:

·       If not resolved, request escalation to our management team

·       We will provide a detailed written response within 14 days

·       Offer remedies (refund, replacement, credit, etc.)

Step 3 – Alternative Dispute Resolution:

·       If the dispute persists, either party may request mediation

·       Mediation will be conducted by a neutral third party

·       Mediation costs will be shared equally

·       Mediation shall take place in Hong Kong

Step 4 – Legal Proceedings:

·       If mediation fails, either party may commence legal action in Hong Kong courts

·       Small claims may be pursued in the District Court

·       Larger claims may be pursued in the Court of First Instance

11.4 Consumer Council Complaint

If you are dissatisfied with our response, you may lodge a complaint with:

Consumer Council of Hong Kong

·       Website: https://www.consumer.org.hk

·       Telephone: +852 2929 2222

·       Email: enquiry@consumer.org.hk

·       Address: 1109-1110, 11/F, China United Centre, 28 Marble Road, North Point, Hong Kong

12. Indemnification

You agree to indemnify, defend, and hold harmless SmashPoint and its officers, directors, employees, agents, and representatives from any claims, damages, losses, or expenses (including legal fees) arising from:

·       Your violation of these Terms

·       Your use or misuse of SmashPoint services

·       Your infringement of third-party intellectual property rights

·       Your violation of applicable laws

·       Your breach of any representation or warranty

·       Any false or fraudulent information you provide

13. Termination of Service

SmashPoint reserves the right to:

·       Suspend or terminate your account at any time, with or without cause

·       Refuse or cancel any order

·       Revoke your access to our website or services

·       Discontinue services with notice (30 days minimum)

Grounds for immediate termination include:

·       Violation of these Terms

·       Fraudulent or illegal activity

·       Abuse or harassment of staff or other customers

·       Payment fraud or chargeback disputes

·       Repeated policy violations

Upon termination:

·       You are no longer authorized to use SmashPoint services

·       Your account will be deactivated

·       Any outstanding orders may be cancelled

·       You may not create a new account without our permission

·       You remain liable for any amounts owed

14. Accessibility and Compliance

14.1 Legal Compliance

SmashPoint operates in compliance with:

·       Sale of Goods Ordinance (Cap. 26) – governing product quality and description

·       Trade Descriptions Ordinance (Cap. 362) – prohibiting false or misleading advertising

·       Consumer Goods Safety Ordinance (Cap. 456) – ensuring product safety standards

·       Personal Data (Privacy) Ordinance (Cap. 486) – protecting personal information

·       Copyright Ordinance – protecting intellectual property

·       All other applicable Hong Kong consumer protection and business laws

14.2 Consumer Rights

Nothing in these Terms limits or excludes your rights under Hong Kong consumer protection laws, including:

·       The right to reject faulty or misrepresented goods

·       The right to refund or repair of defective products

·       The right to accurate product descriptions and advertising

·       The right to lodge complaints with the Consumer Council

If any provision of these Terms violates Hong Kong consumer protection law, that provision is void and unenforceable.

14.3 Website Accessibility

SmashPoint strives to make our website accessible to all users:

·       We are committed to WCAG 2.1 accessibility guidelines

·       We provide text alternatives for images and multimedia

·       We ensure keyboard navigation is available

·       We maintain sufficient color contrast for readability

·       If you experience accessibility issues, please contact us immediately

15. Age Restrictions

15.1 Minimum Age

SmashPoint services are intended for users 18 years of age or older. If you are under 18:

·       You may not create an account or make purchases without parental/guardian consent

·       You may not provide personal information without parental permission

·       Parents/guardians are responsible for monitoring children's use of our services

15.2 Prohibited Products

Certain products may be restricted by age (e.g., alcoholic beverages). We will:

·       Request age verification before sale of age-restricted products

·       Refuse sale if age cannot be verified

·       Comply with all applicable age restriction laws

16. Force Majeure

SmashPoint is not liable for failure to perform any obligation due to circumstances beyond our reasonable control, including:

·       Natural disasters, earthquakes, typhoons, or severe weather

·       War, terrorism, civil unrest, or government action

·       Pandemic or epidemic

·       Strikes, labor disputes, or supply chain disruptions

·       Internet outages or telecommunications failures

·       Power outages or utility failures

·       Acts of God or other unforeseeable events

In such cases, we will:

·       Make reasonable efforts to resume performance

·       Notify customers of delays or service disruptions

·       Extend delivery timelines as necessary

Offer refunds or order modifications if performance becomes impossible

17. Severability and Entire Agreement

17.1 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable:

·       That provision shall be severed

·       All remaining provisions continue in full force and effect

·       The invalid provision shall be reformed to the minimum extent necessary to make it enforceable

17.2 Entire Agreement

These Terms, together with:

·       SmashPoint Privacy Policy

·       SmashPoint Refund & Return Policy

·       Any other policies posted on our website

...constitute the entire agreement between you and SmashPoint regarding the use of our services. These Terms supersede all prior agreements, understandings, and negotiations.

No oral agreements or representations are valid unless confirmed in writing by SmashPoint management.

18. Contact Information

For questions about these Terms and Conditions, to request clarification, or to report violations:

SmashPoint Customer Service

·       Email: [Emmanuel@212hk.com]

·       WhatsApp: [+852 95061233]

·       In-Person: SmashPoint at 212HK

·       Hours: Monday-Friday 10 AM - 8 PM; Saturday-Sunday 9 AM - 10 PM HKT

·       Website: [smashpoint.212hk.com] (when available)

Data Protection Officer (Privacy-Related Inquiries)

·       Email: [Emmanuel@212hk.com]

·       Telephone: [+852 95061233]

Mailing Address:
SmashPoint
212HK – 15^th Floor, S22, 22 Heung Yip Road, Wong Chuk Hang
Hong Kong

19. Acknowledgment and Agreement

BY ACCESSING SMASHPOINT SERVICES, VIEWING OUR WEBSITE, MAKING A PURCHASE, OR USING OUR PLATFORMS, YOU ACKNOWLEDGE THAT YOU HAVE:

·       Read and understood these Terms and Conditions

·       Agreed to be bound by all provisions

·       Reviewed our Privacy Policy and Refund & Return Policy

·       Understood your rights and responsibilities

·       Consented to the collection and use of your personal data as described

·       Waived any claims based on lack of notice

If you do not agree with these Terms, you must discontinue use of our services immediately.

20. Amendment History