Contact SmashPoint
We’re here to help! Reach out with questions about our products, services, or partnerships.
Operating Hours
Monday - Friday: 10:00 AM - 8:00 PM
Saturday - Sunday: 9:00 AM - 10:00 PM
Closed on public holidays in Hong Kong
Frequently asked questions
What are your typical response times?
We aim to respond to all inquiries within 24 hours during business hours (Mon-Fri 10 AM - 8 PM, Sat-Sun 9 AM - 10 PM HKT). For urgent matters, calling us directly at +852 9506 1233 is the fastest way to reach our team.
How can I track my order?
Once your order ships, we’ll send you a confirmation email with tracking information. You can also check your order status by contacting us with your order number. For WhatsApp orders, we’ll provide tracking details via message.
What is your return policy?
SmashPoint offers a 14-day money-back guarantee for unused products and an 18-month manufacturing defect guarantee. For complete details, please review ourRefund & Return Policy.
Do you offer corporate gifting or bulk orders?
Yes! We specialize in corporate gifting and bulk orders for pickleball clubs, tournaments, and businesses. Please contact us directly at SmashPoint@212hk.com or +852 9506 1233 for custom quotes and partnership opportunities.
Can I place an order via WhatsApp?
Absolutely! You can message us on WhatsApp at +852 9506 1233 to browse products, place orders, and get customer support. Our team typically responds within a few hours during business hours.
What payment methods do you accept?
We accept credit cards (Visa, Mastercard, American Express), PayPal, digital wallets (Apple Pay, Google Pay, WeChat Pay, Alipay), bank transfers, cash payments in-store, and WhatsApp money transfers.
